Terms and Conditions

1. DEFINITIONS - The "Hotel", " We" and "us" means Nike Group Hotels Limited whose registered office is John Nike Way, Bracknell, Berkshire, RG12 8TF. The "Client" and "You" means the person named as the Customer on the Quotation and who is the organising body/company and organiser responsible for commissioning of any payment for the event. The "Quotation" means the quotation prepared by the Hotel of the terms upon which the Client wishes to make a booking for the event. The "Event" means the event to take place as specified on the Quotation. The "Contract" means the agreement between the Hotel and the Client for the accommodation, catering and other services for the event constituted by the Hotel countersigning the Quotation signed by the Client. "Booking" means the reservation of the accommodation, catering and other facilities described in the Quotation. "Specified Date" means the date mentioned in the Quotation as the planned date for the Event or such other date as may have been agreed (subject to conditions) in writing by us.
2. TERMS OF CONTRACT - The Contract is deemed to incorporate the Quotation and these Conditions. No variation of these Conditions or of the Quotation (save as provided) in these Conditions shall be binding upon the Hotel unless the same is in writing and signed by a Director of the Hotel.
3. CHARGES AND PAYMENTS - Full payment is due 1 month prior to the event taking place and is non refundable. Payment must be made in pounds sterling (UKL), payable to The Swan at Streatley Hotel. In the event of payment becoming overdue, interest at Bank Base rate, as at the date of invoice, will be added to your account. The hotel reserves the right to cancel the booking in full if the final payment is not made by the specified date. Pre orders for wine are non-refundable once ordered.
4. DEPOSIT - A Non refundable deposit of £20.00 per person is required to confirm the booking. Deposits are neither refundable nor transferable. In the event that any deposit is not paid by the due date (and this includes the non-payment of any cheque for the deposit on presentation to the Client's bankers), the booking will be deemed to have been cancelled and the Client will be subject to the charges below.
5. CONFIRMATION BY THE CLIENT - Final timings, menus and any special requests must be confirmed to the Hotel at least 1 month prior to Specified Date.
6. 6. AMENDMENTS BY THE CLIENT - Amendments to guest numbers and/or arrangements must be confirmed to the Hotel in writing. No changes will be accepted after 10 day prior to the event. Reductions in the duration or contracted value of the booking shall be subject to the Hotel’s cancellation policy.
7. CANCELLATION BY THE CLIENT - In the unfortunate circumstances that you have to cancel or wish to postpone your confirmed booking at any time prior to the event, charges will be made as follows: Deposit: Non refundable, Over 90 days: 35%, 30 - 90 days: 75%, Less than 1 Month: Full Charge. These charges include accommodation, room hire and projected food and beverage revenue. The percentage figure will be calculated on the Hotel's loss of profit. Any cancellation, postponement or partial cancellation should be advised to the management of the Hotel in the first instance verbally. You will be advised at that stage of a cancellation reference number. All cancellations should also be confirmed in writing by the Client, quoting the cancellation reference.
8. AMENDMENTS OR CANCELLATION BY HOTEL - Should the Hotel for reasons beyond its control, need to make any amendments to your booking, we reserve the right to offer an alternative choice of facilities. Should the Client make significant changes to the programme or the expected number of guests, this may result in amendments in the applicable rates, and/or facilities offered by the Hotel. The Hotel may cancel the booking a) If the booking might, in the opinion of the Hotel, prejudice the reputation of the Hotel. b) If the Client is more than 30 days in arrears of previous payments to The Swan at Streatley Hotel. c) If the Hotel becomes aware of any alteration in the Client’s financial situation.
9. ARRIVAL/DEPARTURE - The bedroom accommodation is available from 14.00 on the day of arrival, and must be vacated by 11.00 on the day of departure, unless specific alternative arrangements have been made. The meeting rooms are available for the time shown on your Contract. Any extension may incur additional charges.
10. GENERAL - The Hotel reserves the right to approve any externally sourced entertainment, services or activities that you have arranged and cannot accept liability for any resultant cost. Should any of your delegates be unable to correct any aspect or activities unacceptable to the Hotel, the Hotel reserves the right to terminate your stay. Should this occur, no monies will be refunded to you. The Manager’s decision is final. The costs of repairing any damage caused to property, contents or grounds by any of your guests must be reimbursed to the Hotel by the Client. No wines, spirits or foods brought into the Hotel may be consumed. The Hotel will not be liable for any failure to provide or delay in providing facilities, services, food or beverages as a result of events or matters outside its control. The Hotels name/logo may be used in publicity, once a proof of the promotional material has been agreed with the Hotel. The Client is responsible for ensuring that any band or musician employed by them compiles with statutory requirements and the requirements of the management. The Hotel must comply with certain licensing and statutory regulations and require the client to fulfil their obligations in this respect. We are concerned for your health and safety and that of our Hotel. You are required to obtain prior written approval if you wish to fix items to the walls, floors or ceilings. Prices quoted include VAT at the current rate prevailing when the Contract was prepared and are subject to alteration should the rate change.
11. LIABILITY - The Hotel's quotation is made on the basis that the client will or has the opportunity to insure against:- a) Cancellation, abandonment or postponement of the event at a premium to cover the anticipated income to the hotel from the event. b) The non-appearance of speakers or delegates, property damage at or to the venue or its contents, third party bodily injury and third party damage. The Hotel does not accept liability for these risks and will look to the Client to make good any losses to the Hotel arising from them in accordance with these Conditions.
12. CURRENT CONDITIONS - The conditions above supersede all previous terms and conditions issued by the hotel and apply to all bookings.